Beacon Recovery Group: 1-800-874-0500 (toll-free)
PEIA (Answers to questions about eligibility, life insurance and third level claim appeals)
WV Public Employees Insurance Agency: 1-304-558-7850 or 1-888-680-7342 (toll-free) or either click on or copy and paste the following address into an e-mail: PEIA.Help@wv.gov
You also may contact PEIA by mail at:
Public Employees Insurance Agency
601 57th St., SE, Suite 2
Charleston, WV 25304-2345
NOTE: PEIA's telephone customer service hours are 8 a.m. through 5 p.m. Monday through Friday. If you need to speak with a PEIA customer service representative after normal hours, simply leave a message with your name, phone number, the nature of your call, and a time when it will be convenient to have us return your call. A staff member will be assigned to return your call.
HealthSmart will provide customer service for PPB Plan members from 7 a.m. until 7 p.m. Monday through Friday and from 8 a.m. to noon Saturday.